COVID Update - current operating response times... read more

Manufacturer Lead times and our response times (13.10.2021)

Dear Customers, 

As many of you will know, there is a global shortage of new vehicles at present. The reason for this shortage is due to many factors, which all started with the outbreak of COVID 19. Unfortunately, vehicle manufacturers have not been able to respond to these growing pressures as quickly as we would hope. 

The current issues facing manufacturers is a shortage of sub-conductor microchips, which are used for the vast majority of modern vehicles. In addition to this manufacturing issue, there is now a growing delay on movement of built vehicles in and out of the UK, due to the shortage of qualified HGV drivers. This has seen a number of vehicles arrive into the port compounds in the UK, which have been unable to move to dealers prior to delivery onto customers. 

We will continue to work with our suppliers to update our customers as much as possible. However, due to a unprecedented increase in enquiries for new vehicles, we as a family run business are limited in resources in dealing with this increase. We aim to respond to every enquiry with 48 hours during our normal working week, which is Monday to Friday 9am to 5pm. 

I thank you for your patience and please ask that you bare with my team as they try and help every customer as quickly as possible. 

Thank you to all our customers, both new and existing and we look forward to getting you motoring as soon as possible.

Best wishes, 

Dominic Whitecross
Managing Director
Nationwide Cars Ltd